We booked a holiday home in Weymouth this July, on arrival found branches and weeds outside the front door, then we actually got in the property at 3.00pm to find the freezer completely frozen with blocks of ice, they had switched the Fridge /Freezer off and packed it with towels to absorb water from the defrosting etc. No help what so ever except from Angela in the Dreams cottage office. I had to scrape all the ice out myself , very conscious of not damaging evaporator coil etc We had brought cool boxes with food, eventually was able to switch Fridge/freezer back on. They knew about this before we arrived, we went to Dream Cottages to complain about the branches and weeds at 12.00 amm, why didn't they tell us to delay arrival so that they could sort things out, shocking customer care. I have sent email after email, with photos, they say they will reply within 72 hrs, the customer care relations team team are all very apologetic but they do nothing, complete LIP service only, they do not know the meaning of courtesy, care or respect, I have phoned them to request to speak to a manager. Absolutely shameful attitude, they think you will give up. They are the most blatant abusers of customer care, I have again sent them a email today. I expect the normal email we will get back to you in 72 hrs. 1st email was the 28th July stillwaiting for a reply, obviously they have no clocks in the office.