Do NOT use Sykes, instead of being ripped off, take your business elsewhere. Do not trust their website as they also like to mis-sell you. Pictures, star ratings and tick systems are all lies. When you tell them this they do nothing to make sure it's corrected. Their "Customer Relations Team" are terrible and can't wait to get rid of you, they lie, don't deal with complaints and fob you off every step of the way. Nothing will get resolved. They will say "I'm here to help you", they really aren't, I'm two weeks into my complaint and they have just closed the case without even resolving it. They only care about taking your money and don't give two fudges if you have a good holiday or not.