My booking for 4 people was cancelled by Sykes one and a half hours before check in. Whilst the unforeseen can happen Sykes were USELESS in helping a suitable alternative. I needed a ground floor property due to mobility and was offered properties with only one bedroom, a bunk bed, two counties away or were houses. By 5pm I asked Sykes to pay for a hotel for us so we could commence our holiday the next day. They said no in no uncertain terms and explained we would gave to pay this plus any cost for a property that was more expensive. Terrible, insensitive, inflexible and unhelpful customer service. Not interested in genuinely helping solve a problem. Avoid.