We had a couple of nice holidays through Sykes, but once you have an issue with something they don't want to know. On our arrival to our holiday this year we found that the shower wasn't working. Although the owner sent someone the next day to have a look at it, it took 10 days to have a plumber turn up and a new one installed. As invigorating as an ice cold shower can be, we raised the issue with Sykes, who informed us that they saw no problem. After such bad customer service, and having seen other similar comments on here, I would stay well clear of these cowboys.