We stayed at Stabl Bach in Anglesey this summer, and had an appalling experience with Sykes Cottages. As other reviews state their service and policies are woefully lacking and unmodernised, they are focussed on income only. They take no responsibility for knowledge of the properties they advertise, as you will be able to see from our experience. The company also disregards GDPR – I have subsequently been sent marketing emails urging me to let Sykes Cottages help finance my next holiday, without the requisite consent having been given. There are so many professional companies out there – book your holiday with them instead. Our experience On arrival we were greeted with a building site next door to our property. A number of workmen, vans, a cement mixer, JCB and their radio were all in full flow at 4pm on Saturday afternoon. On speaking to Becky at the Chester Office we were informed that Sykes Cottages had no knowledge of any building work and that no other guests had complained to date but that they would try to investigate. The builders left the site approximately 2 hours later. The next morning, a Sunday, work began just prior to 8am. My husband and I were in the back bedroom which completely overlooks the site and so were woken by the works. Again, the site was in full flow all day with all the noise that this entails. Becky called back in the afternoon and left a voicemail to say that again, no one else had complained and that the “farmer” in question only undertook work on the weekends. Additionally, it was stated that the work could not be seen from our property which was odd as I was looking out of the bedroom window at the work as I listened to the message. The works also completely overlooked the garden as is visible from the pictures attached. Whilst the builders mainly kept away for the week – save for 2 hours of rubble rearrangement from 4-6pm on Tuesday and similar work past 7pm on Thursday evening, they again arrived at 7.30am on Saturday 29th, leaving us woken early by works with no chance of a lie in on our final day. Becky did follow up on the Wednesday to check how our week was going, and to also forward apologies from the owners for the food waste being left rotting at the entrance to the cottage on our arrival. There were other cleanliness issues. The bins remained overflowing and unemptied throughout our stay. The kitchen was dirty, and we found hairs in our bed, as you’ll see from the pictures. From our arrival on Saturday afternoon until Monday morning when the builders thankfully did not arrive, our time was ruined by noise and disruption and most impactfully worry as to whether we would be disrupted all week. We were also impacted by noise and disruption on Tuesday and Thursday evening and the following Saturday morning. After pushing the issue, we received £100 as a “gesture”. Note that this was from the owners and not Sykes who grab on to every penny for dear life. Sykes facilitated the correspondence between ourselves and the owners initially and then said they were unable to do so any further. My lasting impression is a company that takes no responsibility, offers no customer service in the true sense of the term and is solely profit focussed to the exclusion of all else.