Absolutely appalling company to deal with. Sadly we used to deal with a very customer focused and very professional holiday company called Helpful Holidays, who we have been customers of for many years now, but following their amalgamation with Sykes, the standard and service received has really gone downhill. We stayed in a cottage recently but the place was dirty, and in need of a lot of maintenance. We listed in their book of breakages, our concerns about things we felt needed to be addressed and some which we deemed as potentially dangerous, as had other holiday makers. The same faults and issues had been noted numerous times, but it appears no-one takes any notice of this. A telephone conversation with a Sykes operative was utterly fruitless and we were then charged for alleged damage to some items at the property! There were no checks made regarding these items prior to our arrival, and so it was our word against the cottage owner! Sykes have hundreds of properties on their books and most of these and their owners operate a high standard so this generates a sizeable and healthy revenue for the company. In this regardn the properties and owners who do fall short have little impact and this is why any complaints are met with apathy. I will never use Helpful Holidays or Sykes again as a result of this unprofessional and incompetent experience.