I have been ripped off, left without operational furniture, had guests arrive to no bedding or linen, had my business drastically de-valued due to lack of maintenance - all whilst paying a small fortune out to this company. This was an exhausting process and it all ended with me selling my business! I was on Syke's top tier, fully managed service (with their merged company Cornish Cottage Holidays since 2012). Below are some of the 'highlights' of my time with them. - walking in finding their housekeepers with the heating cranked on full, doors and windows open, drinking my guest's tea with their feet up watching tv whilst charging me for cleaning services. - being told I needed to buy a new BBQ because mine was broken only to find out the housekeepers had sold it to my neighbour and pocketed the cash. - been charged a sizeable amount of money for hours of cleaning each week only to find the cleaners were gone within an hour every time for almost an entire season - hundreds of pounds of false invoices - had numerous bad reviews on my property due to a lack of housekeeping quality. - been asked to pay guests compensation due to a lack of housekeeping quality. - had my photos from my property used for neighbouring property listings - been charged for broken and missing items and furniture because they didn't want to lose the guest's future business. My coffee table apparently collapsed when guests put things on it (it was a 100lb wooden table) - had the maintenance book ignored for huge parts of seasons and received multiple bad reviews due to it - had to visit the property and check for myself - had invoices and correspondence sent to old addresses even though I had notified them multiple times of change of address - from which I got sent threatening emails telling me they would be sent to collections as I hadn't replied to letters (sent to an address I moved from 5 years previously) even though other mail had been coming to my new address from Sykes for years so in short - I got sent a demand for payment for a mistaken overpayment reimbursement to an address I hadn't lived in since taking ownership of the business - they have the most unnecessarily complex payment system - even their own accounts department couldn't make sense of it. To this day I still don't know if I've ever been paid the correct amount - I regularly work outside the UK so I paid for the fully managed service which works out to around 20% of my income (25% with VAT) and I still had to regularly ask family members to drive a six hour round trip to find all the problems every month, check the guest and maintenance book comments had been addressed (which were extremely rarely actioned and almost never removed) - this was not a fully managed service at all. - My property was generating a large sum of money every year and I would end up with less than 30% of it - this is not a viable business after taking into account all the contacting housekeeping and accounts departments, checking things had been done properly, paying for repairs and replacements and hours of investigating guest feedback required to keep my business investment profitable. - none of the departments seem to want to communicate with one another meaning that if you need something sorting out - you will have to chase up multiple employees (hopefully you have their correct contact details, most of them bounce back with 'email address not found' notifications) - they just recently took on a client management company - 'helpful holidays' which makes it an even harder and longer process to get anything done or speak to the person you need to speak to. - housekeepers didn't notify me or Sykes that furniture was broken for weeks - leading to more negative reviews - to which I got the feedback - "we need to provide more training to our housekeepers" - they didn't inform me of a leak leading to damage of my property - "we need to provide more training to our housekeepers" - every time I had a bad review the only response was we need to provide more training. When I brought this up with the head of housekeeping for the umpteenth time - I got an incredibly offensive personal email from a member of their corporate team, talking about how much more money he gets paid than the housekeeping team and that I shouldn't be venting to them. Meanwhile nothing was changing, they had a new housekeeper in each week, my reviews and bookings were being negatively effected and I was completely powerless. To whom was I then supposed to 'vent'? In short - if you don't care about you property, your income, your guest experience or indeed your sanity - Sykes is the way to go. I ended up selling my extremely desirable beachfront property - which I had spent a year of my life and tens of thousands of pounds renovating for use as a holiday rental business - all because I just couldn't tolerate Syke's lack of professional management or have them dropping the ball any more times. It should all have been completely taken care of and fully managed for the amount of money I was paying and the services they had described in their sales pitch. This was the most stressful business I have ever owned - and it was almost entirely so due to the management. I would not recommend their services.