DO NOT BOOK WITH THIS COMPANY! I wish there was the ability to post 0 stars - I would for this experience with Sykes. Upon arrival at the cottage (Weavers Cottage in Clayton West) it was immediately clear the off road parking was too small for my car. It was not big enough for anything but a small / medium sized car - nothing about this in the property description despite previous feedback highlighting this problem. Having nowhere to park my car (and I always ionly ever book a property which states that it has onsite parking) I phoned Sykes who were not interested and immediately took the owners side - their default position if you trawl the hundreds of bad reviews this company gets across Tripadvisor, Feefo and Trustpilot. Wrote to the directors of Sykes asking for a full refund as we did not stay at the property. We could not park our car safely and we had no choice but to drive home. The directors didn't have the courtesy of acknowledging my letter let alone responding,I then sent photos and measurements of the "parking space" to fully illustrate that our contentions were borne out by the facts. Despite overwhelming evidence that the property is being mis-sold and the reality bears no resemblance to the photos on the website, Sykes just keep telling me the file is closed. I have contacted Citizens Advice who after consultation, advised that they will report this to Trading Standards on my behalf as "potentially misleading business practice." I will therefore continue to pursue my full refund via my credit card company, Trading standards and will go to the travel and consumer media next - I may or may not get my money back but one thing is sure they'll lose a lot more in lost bookings. My advice to all the other unhappy customers is to pursue the matter and maybe we can get something done about this appalling lack of customer service and a company that simply takes your money and then walks away.