"0 Stars" Went to a cottage in Orford, Suffolk in August...disgraceful, filthy and dilapidated accommodation requiring major refurbishment to bring it up to an acceptable standard. We reported our concerns to Sykes within 2 hours of arrival and sent photos via email. Staff member seemed genuinely concerned at our predicament. Only stayed 2.5 days and one of those we stayed away from the property so that a "deep clean" could be completed. On our return we have sent many emails including photographic evidence, made numerous phones calls to Sykes (waiting too long each time to get through) to Customer Relations, spoken to 8 different people, been promised phone calls from "Managers" that just don't happen...have been give a £200 refund from a holiday costing £600. They just keep saying that your contract is with the owner of the property, they are just the agent. The owner will not refund any monies. This is a shortened version of the email I sent to Sykes and received no response and had to telephone (Again!) Along with a number of other issues, we found the accommodation as follows: All windows dirty both inside and out Ladders and garden tools left in front garden Porch dirty - spiders in every corner / cobwebs Lounge - spiders/ cobwebs behind curtains and radiators curtain tieback broken Kitchen - cobwebs above curtain rails spiders in corners dirty cutlery drawers untidy equipment drawers dirty/greasy cooker hood dishwasher dirty down sides and no plinth underneath microwave dirty turntable toaster - right side didn’t work/crumbs inside and in tray corner cupboard - containing saucepans and mouse droppings sink cupboard - untidy and delapidated sink plug and drain hole dirty limescale buildup at base of sink tap black stain on worktop at back of sink unit electric fire - glass missing and door broken fridge - makes horrendous noise, salad container dirty, underneath salad container disgusting pantry/boiler room - generally scruffy and unfinished hole in wall between pantry and kitchen no curtain - rail missing floor tiles - very badly cracked tiles covered over with door mat- several other tiles cracked Back porch - spider’s web under curtain Bathroom- dead flies above and to side of shower area brown stains at base of toilet and u-bend stained no safety restraint for venetian blind cord Back garden - unsafe undulating brick paving into garden Dog poo bin not emptied Outhouse - washing machine in old outhouse full of rubbish, spiders, cobwebs and snails Stairs - very steep spiders in each corner of bulkhead Bedroom 1- Water stains running down the walls No wardrobe - 1 hanger left on cloak hooks on bedroom door Chest of drawers - no liners and handle missing (on mantlepiece) Fly on floor Snail to side of window inside Spiders and cobwebs Bedroom 2 - Water stains running down the walls Cobwebs The level of cleanliness and the condition of the property was far below any reasonable expectations of acceptable holiday accommodation. The Sykes website misrepresented the property with the photos and description. As at today's date (9/11/2019), my review has not been put on their website. A duty of care is expected from a company supplying holiday accommodation to the public. I will be reporting them to the Advertising Standards Authority and putting a claim through the Small Claims Court...do not use this company!!