I booked a cottage holiday at Penmaen Amlwch Road, Benllech last Thursday. After I did the booking online and made the payment, I received the confirmation with a number of 9 people instead of 11 as it should be (possibly it was my error) so I immediately telephone the number that was provided in my email and it was the Property owner at Penmaen. I clarified with the lady the number of people attending the property including my old cat. She was very understanding and friendly and said that was not going to be any problem whatsoever. I explained to her that the number of adults were 9 plus 2 children, she said that there were only 10 beds and If I was ok for one of the kids to share the bed with their parents. I said that was not going to be a problem and not the cat either. The conversation was amicable and she in fact offered a Christmas decoration which I was delighted about too. She then said that as they were going to be away by the time we arrive, she gave me the key code to access the property. The next response was an email from Sykes Holiday Cottages saying that the owner pulled out the booking due to the number of guests, as only 10 were the maximum for insurance purposes. I then spoke to my family and they were upset. They said that it would not be a problem as a member of my family couldn't make it for work reasons, so I informed the Sykes Holiday Cottages that would no longer be a problem. They then said that it was my pet that the owner did not want in the property... I could not understand and still do not understand why they did it to us. I booked this cottage on 5th December and the refund was credited to my account on 11th December with 96.46 euros lost.. I have not only lost this money but now all the holiday properties are 3 times more expensive and not days with wanted available. My money should have been refunded the minute that Sykes Holiday Cottages said that my booking was cancelled and not 7 days later having taken 96.46 euros from my account when it was them who have caused all this distress to me and my family.