Catkins in Brayford, 1 frying pan, not enough cutlery, horrendous WiFi, mould and damp. We left a day early and complained, this company are not interested. Trading standards notified as even after we left live chat still Said fibre optic WiFi which is not even in the area. No ping pong balls, 1 pool cue cold and not as described. I see they don’t take responsibility for descriptions, yet this is what people book by. Good firms inspect the properties frequently and stand by their descriptions. Also it makes you laugh what must the standards be like to get nominated for the travel awards, do they think reviews like these on independent sites are acceptable customer service, no matter how few they may seem compared to positive experiences? Their site says they post all feedback reviews good or bad, isn’t on there yet but this is no surprise going on other people’s experiences. I’ve used so many excellent companies for cottages, would never use this company again.