In compassionate company! Don’t use them! We booked with Sykes for my mums 60th 1 year in advance. Unfortunately my dad received a terminal diagnosis 6 months later. We were still determined to go right up until 1 week prior when my dad deteriorated massively. I emailed the owners explaining the situation 3 days before we were suppose to go asking if we could have some kind of refund. I never got a reply from the owners but within the hour of my email Sykes rang me explaining that it was not their policy to give any refund. My mind wasn’t in a place to argue. My husband complained via email after this explaining under such exceptional circumstances we would appreciate some sympathy & would accept a partial refund or changing the dates to suit. The response was have you got insurance, we always recommend customers getting insurance. My response, as I now was very angry, was at the time of booking we were all fit & healthy & didn’t think it was necessary to get insurance out for a weekend away in England. Their response in addition to being very patronising was offering £70 of their vouchers as a gesture of goodwill!!!!!! Joke! I replied stating this was an insult. Life is cruel & this year my family’s lives have been turned upside down. Sykes is a big enough company to show compassion under these extreme circumstances & I believe the owners at Kiplings Lodge are partly responsible too as they could have waived some of the costs for us. Therefore be wary when booking with Sykes, they don’t care! No one knows what’s round the corner! Use an alternative company!