Check out the difference regarding ratings on site called reviews co uk for Sykes; large discrepancy. We had a diabolical experience at a cottage named Manor View in North Luffenham and were charged premium for Feb 14th even though we were there for work and Sykes will take no responsibility for the issues we faced which include, but not limited to: no electricity for part of one day and no heating for most of the next, a whole day negotiating plumbers for the managers. It was in the middle of storm Dennis! The condition of the property was terrible, dirty, no heater in kitchen, 3 pieces of wood for fire, no condiments for cooking, 3 tablets in a cup by sink that were apparently for dishwasher though this not stated, washing machine outside with no directions to find it or for use, large gaps in most of the damaged window letting in the wind - I had a cold by the end of the week. Felt we needed a holiday by the end of the experience! The visitors book showed ever more disgruntled comments as you read through it so we are not the only unhappy customers.