DO NOT BOOK WITH THIS COMPANY!  As everyone knows the current climate is particularly difficult for all. The Government have advised everyone not to travel unless its essential to help stop the spread of this awful virus. You would think as a company with its customer's interests at heart Sykes would be offering refunds to all who wish to receive one - WRONG! They are in actual fact refusing all refunds, even those over 70 or in the vulnerable group and furthermore they are even encouraging customers to go on holiday and to ignore the Government's advice not to travel. Having been on hold twice for over an hour each time and having tried to explain that we cannot travel any other time in the year (they offering to amend dates but if the holiday is more at another time they arent even honouring the price youve paid and are asking for more money!) that we do fall under the vulnerable group their stock response "its not our policy to offer refunds". They arent accepting travel insurance either. They have said we are welcome to cancel but will lose our entire payment. I tried to explain that at this point in time people need all their money to be able to survive, to buy food and pay bills - their answer "we understand but its not our policy to give refunds".  I then tried to point out that legally they must return our money as the terms under which the contract was agreed, made and paid for have changed significantly through no ones fault which means its become "Frustrated". I pointed out their terms and conditions do not cover this point and as such i am able to rely on this legal provision. This was greeted by a very rude response of "we are multi million pound company and we have had top lawyers look over our terms and conditions but you are welcome to pursue us legally if you wish". What a caring customer focus business you are!!! And to top it off I have now been blocked from commenting on their Facebook page and also messaging them through facebook as I had questioned their moral conscience.  Disgusting behaviour from a company more concerned about lining their pockets than the health and happiness of their customers!! They currently have 1000s of very unhappy customers and to my knowledge are blocking each and everyone of them who dare tell the truth through social media. Giving refunds may not have been your policy prior to this current situation but things have changed, perhaps your policy also needs to do the same.  STAY CLEAR PEOPLE!!!