We booked 4 days in Barmouth through Sykes Cottages on 22nd February to go away on 20th March to the 24th March specifically to meet friends who live nearby and were really looking forward to it. Having paid £409 including Skyes own holiday insurance. On Tuesday 17th my husband was sent home from work with a cough and sore throat so we were thrown into self isolating with the added complication of my own serious underlying health conditions. We left messages with Sykes to contact us as their phone line was not being answered. Finally we managed to have a text message conversation with them to be encouraged to still go despite our situation and the governments advice for elderly and vulnerable not to travel unnecessarily. But gave no assurances with regards to deep cleaning of the property or what would happen if we became seriously ill whilst staying there. They point blank refused to refund us in part or in full and their solution was to offer a date next year ..... With a further cost to us???? Despite the fact that the contract is now frustrated and monies should be refunded they continue to ignore our correspondence. We find that they have refunded some people and not others which makes a complete mockery of their policy not to refund and is a very unfair action. I would avoid this company at all costs, rude rip off merchants with no morals or empathy and cashing in on the situation. SYKES COTTAGES YOU ARE A DISGRACE!!!!!