If I could review by leaving 0 stars I would We are in an unprecedented situation, which is particularly difficult for all of us. The Government have advised everyone not to travel unless it’s essential to help stop the spread of Covid-19. You would think as a multi-million pound company like Sykes (making £6.2 million pounds last year alone!) would have the best interests of their customers at heart, especially those who are elderly, vulnerable and in the high risk bracket, and that they would have the decency and compassion to offer a refund to those who wish to receive one, rather than encouraging them to either go ahead with their holiday. If their parents, grandparents, children, grandchildren and indeed any family member fall into this category, I’m certain they would be apalled if they were treated the same way in which they are treating their customers. How can you actively encourage customers to go on holiday and to ignore the Government's advice not to travel in order to try and reduce the number of Covid-19 infections which in turn will allieviate pressure on our NHS and save lives. When telling them that we do fall under the vulnerable group their stock response is "it’s not our policy to offer refunds". They aren’t accepting travel insurance stating that there hasn’t been a travel restriction imposed in the UK. They have said we’re welcome to cancel but will lose our entire payment, a payment by the way, that they weren’t authorised to take from our card in the first instance!. We have explained we don’t even know when it will be safe for us to travel again, and that at this point in time people need all their money to be able to survive, to buy food and pay bills - their answer "we understand, but its not our policy to give refunds". We and many others have tried to point out that legally they must return our money, as the terms under which the contract was agreed, made and paid for, have changed significantly through no-ones fault which means its become "Frustrated". We have pointed out their terms and conditions do not cover this point and as such we are able to rely on this legal provision. A rude customer service representative retorted "we are a multi million pound company and we have had top lawyers look over our terms and conditions, but you are welcome to pursue us legally if you wish". It’s really good to see your true colours at this difficult time and that your only concern is financial gain instead of the health and wellbeing of your customers!! Do the decent thing Sykes and refund at least your elderley and vulnerable clients, instead of spending your time blocking each and everyone of us who dares to tell the truth through social media. Giving refunds may not have been your policy prior to this current situation but things have changed, perhaps your policy also needs to do the same. You’ve been warned folks - STAY WELL CLEAR PEOPLE