I am an owner and have tried to contact Sykes all week by phone calls and multiple emails. I held on for two hours yesterday. I am having to close to ALL bookings this year owing to our own vulnerability as we are both over 70 with health issues and also the fact that the local area has got Covid 19 already rampaging through the area and our doctors (some already have it) and shops can’t cope in such a small area. I would like to state that in NO way, would I expect customers to pay due to cancellations as my own doctor says we MUST close for our own health. So no, it is not the owners taking any money.