After being kept on hold for 50 minutes this morning I was told that if I wanted to cancel my holiday, which is booked from 3-10 April, I needed to contact the insurance company tomorrow am and was given a contact number! I took out what I thought was Sykes own insurance at the time of booking so I'm dismaid I have to now wait and ask whoever their insurance company is for a claim form in the hope I get a refund . I have asthma so fall into the at risk category. However I just accessed my account and my booking has now completely dissappeared!!! WTF Sykes- what are you playing at? - peoples lives are obviously not important to you. I'm not cancelling UNLESS I get a refund, so you should not remove my booking (prop ref: 998388) I await your response but won't hold my breath. Mrs Davies, Cornwall