After spending all morning trying to cancel my 2 weeks holiday, I saw all these other people trying to do the same, and all references to Sykes being insensitive, well I gave up and did it online because it seems they only want people’s money not happy customers. I had 3 holidays booked this year, 2 are now cancelled due to the current situation, the other we will have to see. I’m rather disappointed in this company in their lack of understanding in this situation and won’t be using them in future, we don’t want to cancel but I’m afraid we have no choice being elderly and vulnerable. Thousands must be in the same boat, these won’t be using them again either because of sheer greed by Sykes. Shame on you