Exploiting a bad national situation! Lockdown no pleasure travel and still no refund. Your policy should be changed for this situation as it is one never experienced before! How come everywhere else is amending their policies and regs but you can’t - you dont deserve to retain business. This was our holiday before grandchildren go off to uni this year and our son moves abroad to work so to postpone till next Easter means we have a place for 11 with only 2 able to go! The letter from the CEO is very polite but no where near enough how can you now tell customers they. Can’t go on their holiday but refuse to refund! Diabolical treatment of your customers and I agree with all of the comments made on tv this evening about Sykes cottages and none of them were complimentary!