I echo previous comments..we have a holiday booked for this Friday..this was for a one off family event so we are unable to re-book with any certainty that everyone would be able to attend in the future and in any event the moment has passed. Sykes are not offering any refunds unlike similar companies..airbnb to name but one, only amendments to your booking which for us are all more expensive than the price we originally paid and then they expect you to pay the difference, thus not honouring their contract with the customer. There is no flexibility with amendments ie to re-amend at a later date if need be for no charge, but more importantly no option for credit or vouchers to be used in the next 2 years as per government advice to the industry. I have phoned, live chat and emailed on numerous occasions and got little or no helpful response to my concerns...As the amendment policy says you have to amend within 48 hrs of your holiday we are in the position that we will be forced to do this within the next 24 hrs, choosing a date we are not sure we can use and, incurring considerable extra cost or we will lose our money completely. We do have insurance but they will only consider reimbursing the customer if they have Covid 19 or are in isolation or if the holiday company offer no alternative..which Sykes do...but theirs is a very one sided affair with little consideration for the individual circumstances of the client. I have had good experience with Sykes in the past and I know this is a difficult time for businesses too, but Sykes attitude in this instance has certainly changed my perspective of them and I would think long and hard before using this company again. They should be looking closely and urgently at and revising their policy as there are obviously many other unhappy people in the same situation as us. Sykes get a grip...