I echo previous comments. The website only gives option to amend dates. Dates are already booked up for summer holidays etc. Additional cost if you swap choice of cottage. Obviously reduced call handling timescales so that they do not have to take calls. I cannot even get the line to connect.. It just disconnects every time!! A very poor experience which the company should be held accountable by the ombudsmen. It is in times like this you get to see the true ethics of a company...Sykes Cottages you should be very, very embarrassed and ashamed of how you are profiting on peoples misfortune. I encourage everyone affected by this to tell as many people as possible. Maybe then Sykes Cottages will either change their decision or ultimately lose a lot of future business