Wish we could put no stars. Cannot get through to Sykes at all, fone is dead, chats online not working, no email address we can find. My hubby did leave them a message last week to call him, what a joke. We have a holiday booked on 16 May with friends who are all over 70 and one has heart problems etc and over 70's have been told to isolate themselves for 12 weeks. Well Sykes you can do one as we are not paying the additional money you are now asking for if we cancel not due to us but the situation. We don't want to book next year and guess what the card we used has expired so go on you try and get the money... hope they read these... NEVER will I book with them again and we always use them.