Please do not book with this company. I booked a cottage for a remote part of Ireland in July 2019. I paid a balance of £500.00 at the end of February. I have sent numerous emails because Ireland shut down before the uk. The Irish government were telling people only to travel if it was not essential. Leaving in Northern Ireland I was concerned that I might not be able to travel across the border. I sent Sykes cottages numerous questions regarding travelling from Northern Ireland to the south of Ireland. They would send me a generic email back saying all travelling is permitted as the UK have not put in place travelling restrictions within the uk. I would continually write to them that the south of Ireland was not in the uk therefore this advice was irrelevant to me. Unfortunately I never got a reply. I have phoned their office over 100 times and requested a call back but unfortunately I never heard from anyone. As the 23rd March their website has now offered customers to change their booking free of charge. I have since gone onto their website to try and change my booking for the same time in 2021 but unfortunately the cottage is already booked. I even have put in a different date in July but again the cottage is booked up. I feel I have exhausted all options available to me and therefore entitled to a refund. This company are refusing at all costs to issue refunds. I paid for skyes with my debit card through PayPal so I have opened a dispute because I paid for goods in true faith because of events beyond my control I am not getting what I paid for. Any suggestions Skyes have offered to me do not actually work. I think I have been more than reasonable. I have also contacted my bank for credit back facility. I have also been advised to take this company to the small claims court which I indeed to do. I think the world should know about this company and how they have reacted and treated their customers over covid 19. Once this is all over they should be exposed!