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Anonymous
With Coronavirus, I can understand it's difficult for Sykes to cope with the demand from customers to change dates or pursue refunds. I'd be prepared to change dates if we could. But for us, it needs to be during school holidays...and for the next 18 months, what with weddings, an expedition, GCSE exam revision dates and a bunch of other stuff, we cannot currently commit to another date in 2020 or 2021. I'd be happy with a credit note if it were valid for say 3 years. But no - Sykes insisting (via standard automated email) that we must re-book. Come on guys...this is a crisis...you need to more flexible....and you need to find time/scale your operation to deal one-to-one with those customers that need more than 're-arrange your dates.'
4 years ago
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Sykes Cottages has a 1.2 average rating from 1,481 reviews

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