Booked a holiday for May, but obviously cant go. Was happy to amend the holiday until next year, dates wanted was available so tried to amend online but came up with the £30 fee that is meant to be waived. Contacted them by Facebook on Sunday and confirmed I was right and the system shouldn't be charging the £30. My details was passed to customer services to amend my holiday and to waive this, but they haven't done this. Now today the holiday dates are not available and nothing until the end of 2021 or during the summer holidays which is twice the amount. Tried changing this myself to the end of October 2021 and asking for the full balance that isn't due until Sept 2021, which still includes the £30 admin fee. Have sent another Facebook message and email to them as remaining original deposit due this Saturday and they are still going to collect this even though they know you cant go. No one in the call centre now and according to website only dealing with bookings due next 7 days by email. It is disgusting that they don't action amendments and are trying to take the full balance for holidays next year if you try to amend yourself. Wont book future holidays with them.