Absolutely appalled with this company. Tried to contact by phone which wasn’t possible and sent them emails which have gone unanswered. We booked a cottage in Anglesey for early May and obviously we will not be going. I asked Sykes to hold the deposit until we can rebook and not to take full amount. They ignored my request, took the full amount outstanding and sent me key details for the cottage- unbelievable!! I’m not sure how we get our money back but will certainly never book with them again and I would advise anyone against booking with them Didn’t want to give them any stars but couldn’t give a review without adding one, I would have given them minus 5 stars.