Covid 19 affects us all and I’m certain that Sykes Cottages are not immune from the crisis. I reluctantly accept that they will not refund our holiday over Easter 2020 but take great exception to being asked to pay a higher rate for the same week and property in 2021. I wrote to the CEO advising that competitors were offering rearranged holidays for the same week in 2021 at the same rate with no extra administration costs. He preferred not to respond himself and simply detailed Head of Customer Services to convey the Sykes Cottages policy that all such bookings affected by Covid 19 are subject to the 2021 rate when it is the choice of the customer to re-book in 2021, which in my case will be a 10% increase for the same week. Any sympathy I had for the company in managing the effects of the crisis evaporated with this policy, which appears to line the pockets of Sykes Cottages and their property owners. No attempt to capture the National mood of the moment nor retain clients for the future - merely an attitude of get what money they can from this crisis. Times are truly unprecedented at the moment but treating customers like this will bite Sykes Cottages in the future.