I am totally disgusted with Sykes Cottages, having attempted to cancel my booking for a holiday cottage in Derbyshire today, following Government directives that all over 70’s must isolate, not go on holiday and stay at home. I am due to go on holiday in seven weeks time - 16th May 2020 and wished to cancel as it seems unlikely that this coronavirus will be over by then. I booked several months ago with Sykes and paid the special offer price of £50 deposit. It should have been £181.50. To cancel the holiday, through no fault of our own, we were charged the £131.50 price to make the amount up to the required deposit price. We have now lost £181.50, as Sykes have refused to give us a refund, we have lost the holiday, and we are both pensioners. I will never book with Sykes cottages again! When I have tried to phone them on several occasions the phone is cut off their end and despite sending several emails, I have received no replies. How can you cope with a company with these morals!