Even in the midst of a pandemic, Sykes Cottages refuse to do the right thing and refund their customers for bookings that cannot be upheld due to government directives not to travel. Instead expecting their customers to amend dates and paying up to £1000 for the privilege if the dates are dearer (and shock horror, they mostly are) and that is if you can even get a date that is convenient! We are unable to rebook in the school holidays for 2021 as no dates available. Unable to switch properties, so nearly half of our party won't be able to come. Disgraceful, especially feel for keyworkers who cannot plan another holiday at a time like this and those that desperately need their money during this crisis. 2 hour 40 minute call hold times just to be told these are "unprecedented times" and they cannot cancel the contract meaning people are unable to claim on their insurance. When I asked why Airbnb have cancelled and refunded their customers, they claimed this was because they (Airbnb) cover more than just the UK-I still don't understand how that makes sense?! Poor excuse of a CEO who has decommissioned his email address during this mess and any emails sent FAO CEO go through to Customer Service anyway, not Graham Donoghue. Greedy profiteers who have not even contemplated refunding partial monies paid. It;s a shame as from their Twitter feed you can see that some of the property owners disagree with their stance but Sykes will still charge them too. I also feel for their customer service staff having to spout the company line when they must realise how empty and unfair it sounds. Best advice-AVOID SYKES COTTAGES.