Same complaint as others about trying to cancel a booking for mid May. We were scheduled to travel from the US to have a reunion with my husband’s family in England. Because of the coronavirus we are advised against traveling overseas. The airlines were accommodating by offering a credit for future rebooking and refund if unable to rebook within a year. I have emailed Sykes/Country and Coastal Cottages/Welsh Country Cottages (they seem to operate under multiple names) 3 times and they pretend not to have received my emails or offer conflicting information. Caitlin told me I would lose the deposit but since I was canceling more than 6 weeks in advance not have to pay the balance. Then I received an email saying the balance would be charged to my credit card soon. Then they tell me to amend my booking online but of course there is no option to cancel in the online account. Isn’t there a consumer affairs bureau in the U.K. to file complaints with? Never again for this corrupt company.