This company is disgraceful and take people’s money. At a time like this when the whole world is in distress losing jobs becoming ill with the Coronavirus , dying this company feels it is acceptable to take peoples money. My holiday was cancelled by Sykes cottages due to the government guidelines but yet told me a refund is t possible when I didn’t cancel my break they did. Not stated in their policy but even if this company cancels your booking u still won’t get your money back. Disgusting zero customer care, zero professionalism. Worst company first time booking and most certainly the last. If you don’t want to lose your money stay well clear and the owners whom I was in constant contact with don’t even receive the money for 2 months after and only received half of what you pay to go on these breaks. Scam, rip off, unprofessional