Booked a cottage in North Wales for 3 days in May, there are 9 family members walking Snowdon for charity, obviously due to the government guidelines we will not be going, I have tried on a couple of occasions to contact Sykes with no response! Their stance of no refund is beyond acceptable, however we will be eventually doing our charity walk but at this time we have no idea of a date to which it would be possible, although we can change the date, again we do not have a date to work with, I have put this to Sykes but nothing has come back! In the situation we all find ourselves in you would think that companies would support their customers, most have and continue to do so, Sykes appear to be a law unto themselves & hopefully customers will remember this when booking in the future - I certainly will - NEVER AGAIN!!!