Atrocious customer service from this company who I believe own Hideways Cottages. I advise no one to make a booking with either of them. They provide NO personal service, all communication regarding my problem has been made via a standard email and pre rehearsed answers over the phone, when you Vcp an get hold of them. Not one word of apology or sympathy for the predicament, just a standard phone your insurance company. Times are tough and difficult for small businesses at the moment. Those going out of their way to offer a solution with a degree of real care will survive. Others , like this one, deserve to go out of business as we move through this awful time. Shame on you Hideaways.