This is a company that is profiteering from the current circumstances. Discounted properties are on offer - from those that have cancelled = double profit. I find it exceedingly suspicious that there are a number of people currently providing positive reviews for Sykes Cottages when the country is in lockdown - fake reviews? If you read the numerous online reviews (including on social media), you will see that numerous customers have been refused refunds, including NHS staff and others serving our nation. Owners have returned money to Sykes to refund to customers, only to discover that Sykes have not passed the money onto customers. Booking.com is associated with this company and are unable to provide any resolution. They provide a high rating for these properties - again, where do these reviews come from? On Sykes website, there are only positive reviews... again, selective reporting? I personally, along with numerous others will not be using this company/ Booking.com again and encourage others to do the same.