Appalling customer service. Despite the coronavirus pandemic they refused any type of refund, not a penny was offered. Instead they asked us to advise of a possible future travel date so they could check availability. As if I could predict the scope and duration of the pandemic! They would not offer partial refund or voucher to be applied to future travel and just stopped responding to messages - all of which were polite and understanding of their loss of income. I was forced to go to Airbnb direct to claim the refund but a fortnight of messages and stress caused by Sykes Cottages got me exactly nowhere. Steer well clear of this company.