I really wish I could give zero stars for the terrible company that Sykes is - apparently seeing the Covid-19 crisis as an opportunity for profit. I had a long weekend booked through Sykes for early May. It became clear that the health advice and lock-down regulations made the booking impossible, not least as a member of our party is 98 years old. Sykes offered zero assistance in re-booking for a later date and refused any refund of the £245 deposit. Interestingly a friend of mine owns a small holiday let in Wales and has had bookings cancelled by Sykes - but he doesn't see any money from them. If Sykes is retaining all the lost deposits and booking fees then it really is beneath contempt - I can't recommend strongly enough to avoid using it. And to property owners, I would caution against the reputational risk of being associated with such an apparently disreputable company!