We had booked accommodation for May, due to Government lockdown the accommodation is no longer available and in real terms out booking has been cancelled by Sykes, although they have cancelled they are refusing to refund monies and will only offer a credit in the same accommodation at any point in the future up to 24 months, they have waived admin fees however any increased cost has to be paid. We are unable to reschedule for any time in the future for a number of reasons .. in this case Sykes expect us to cancel the booking and if we cancel we would forfeit all and any monies paid with the minimum being total deposit for no fault if our own .. total unreasonable, inflexible, unethical and morally corrupt approach to customer focus arcs moment of international crisis.