DO NOT TOUCH - IMMORAL PROFITEERING COMPANY! I paid Sykes £1200+ for two separate stays. Both were rightly cancelled but only at the last moment as they expected you to travel despite recommendations not to, and only cancelled when the lock in was enforced. Both holiday cottage owners want to reimburse the amount in full. Sykes have dishonestly appropriated the monies, refused to refund the monies and insisted on a credit to the account. One stay was for my 60th birthday, the second when I visited elderly parents, paid for at the beginning of the COVID troubles so I would not have to stay with them. The reason for the stays cannot be repeated, but the prices for future stays at the same properties have increased by £300 for the large house.. I paid for a service which has not been received. An immoral company, compounded by making false entries on Trust pilot. DO NOT TOUCH SYKES.