This company is unbelievable, morally corrupt and legally indefensible. The balance of a holiday I have booked for mid May is due today. Fortunately, for me my card details expired 31st March and therefore they can't take any further money but they have tried. Despite not replying to MY emails they have the audacity to email a request to update my card details. Do they think I am a complete idiot. To be conned once shame on them to be conned twice shame on me. Their policy of non verbal communication and total disregard for customers will come back to bite them. I will not accept a credit as I believe SYKES COTTAGES will be out of business as no sane person would ever trust them again.