I booked our holiday beginning of February and paid the £20 deposit they asked for paid on my debit card the balance due April 25th the holiday was for one week from the 6th June an affordable price for us £317 We are both in our seventies my husband a diabetic so to cancel is sensible as well as thinking about the Welsh situation they are clearly concerned about holiday makers I asked if I could amend to next year however that particular cottage is not being rented next year and I did not want to consider another option I was told I would lose the £20 but this morning I received my statement and they taken have £110 I think they should be brought to justice on this it is the worst kind of exploitation making money through no fault of the public I have managed through contacting the local Welsh council to contact the owner Sykes only give you contact numbers when fully paid I asked him if he had any clout with them and maybe make a complaint he asked me how much they took he also added that he understood welsh bookings were to be stopped owing to corona virus I sympathise to all who have this problem with Sykes I am unsure if anything can be done but I intend to find out Maybe if you all contact the local councils where you were holidaying they may put you in touch with the owners enough people making a mass complaint could help I wish you all well Mrs Marshall the balance was due on the 25th April on I was told that I would lose the £20 which I felt