Avoid this greedy, cowardly pathetic company if you can apart from trying to get any money back for holidays you’ve paid for while they refuse refunds as an option. They are beneath contempt- look at Trustpilot to see how they are trying to save their skins by engineering 5 star reviews - having monitored for a few days I can recognise individual styles of writing so within presumably genuine reviews could there be fakes. Don’t bother complaining to Trustpilot- there is equity held in both Sykes and Trustpilot by Vitruvian who couldn’t care less about people only profit and working out how to screw even more money out of people even in the current global crisis. We booked a holiday cottage for mid April in Cornwall and of course cannot go there. Sykes Cottages have not offered a refund only rebooking which involves them holding onto money for up to two years. If they or any holiday cottage owner fold in that time that money is lost. Also they are not offering to pay back any difference to those who chose to rebook if the future dates mean a lower charge which tells you all you need to know about the level of greed in Sykes with a complete lack of care for their customers particularly those in the NHS, vulnerable people and others affected by the Coronavirus tragedy - you disgusting bastards.