Told me that if i took our their insurance even before any chat of lockdown that it would not count - i have now seen evidence from towergate telling customers to send in their claim- shocking behaviour for company to blatantly lie to you. Profiteering at its best. How can someone trust a company that lies to you like this which i even have proof to back up. Plus they have inflated prices for you to rebook with them .... disgusting. Puts me off even travelling within the uk now! Trip and what should have been a nice week away is truely ruined as it had just put me right off as i associate the place with Sykes now !!