I used this company in the past and not had a bad experience prior to this but in the current Covid-19 situation within the U.K I can honestly say I am appalled with the company and profiting from a world wide crisis. We were booked to have annual leave for 1 week in August 2020, we booked this leave using the £20 low deposit scheme in May 2019. As per government guideline for NHS front line staff annual leave has been suspended to cope with the influx of additional patients within the U.K that will be hospitalised due to the virus. I emailed Sykes Cottages, explaining annual leave is likely to be suspended for 6 months. After 1 week they emailed me an automated email saying that they would not allow me to cancel my holiday or rearrange at this time. I explained that I had no choice it was online work trust policy I was not authorised to take annual leave and could I book the same week for Aug 2021. Again told it was “ Not required to implement as Sykes Cottages did not believe the epidemic would still be an issue in August” (crikey they know more then the government) but I could cancel.. with a charge of £498!! Please do not advertise your holiday home or purchase a holiday through this company... the message is clear stay home, save lives, protect the nhs! However clearly not if it effects the profit margins for this company and the mental health of medical staff who work within it!