Where do I start with this shameful company. During the most challenging time this country has ever faced this company have shown there true colours. We booked a family holiday for April 17th at a cost of over 2k we tried to contact this company to discuss our options only to find out you could not contact them direct so I had to post on social media before I got acknowledged. When they finally responded it was an impersonal pre written message that gave me no further information on what I needed to do. We where told we could not have a refund but we could switch our holiday free of charge. This is where the deception began, yes we could amend our holiday for free but only in November when the weather will obviously be very different. We asked to have our holiday booked for the same date next year and we where told if the prices go up next year we would have to pay the difference. We where told if we wanted to book at any other time this year we would have to pay extra which came out at an extra £1000. We have been offered no other option but to take this holiday in November. My kids will be in school at this time so I may incur a charge to take them out of school so overall I will be out of pocket whichever way I do this. Sykes have shown a total disregard for there customers and there level of service has been appalling during a time there customers needed them the most. They had a chance to show there customers what a good company they where whilst keeping there business afloat and they choose greed above all else. My advice never use this company