There are so many angry customers of this company and they need to be named and shamed. I can only urge people to write as many reviews as they can on websites similar to this but also to highlight the problem to their MP, write to Watchdog at the BBC (The One Show), travel journalists etc., local newspapers... in fact, anyone they can think of who might be interested. The company are still taking bookings and so many more people stand to be disappointed and it has to stop. This is an unprecedented crisis and hiding behind ‘rules’ that were designed to cover different circumstances is not appropriate