We are resident in North America. We had a wedding in May to attend so we had booked 1 week at a Sykes property and paid the 20 GBP fee with the 500 GBP balance payable early April. With the COVID situation, the wedding had to be cancelled due to the 5 person rule. The bride & groom are so disappointed and at this point are not ready to set another date as they are out of pocket. When I emailed Sykes, they sent a automated answer. I emailed them again and when I tried to call them they had shut down their call centre. I've explained in a couple emails that since I have no date, I cannot rebook the property which is the only option provided. Their policy only works for UK residents. IT does not work for situations such as ours that require booking for flights etc. Since I could not speak to them and as the full payment date was coming up we had no choice but the cancel early at the lower penalty fee. I refuse to pay the money since they have blocked any ability for us to have a civilized discussion about alternate options. Now I am getting automated emails chasing us for the money. Waiting for them to stick collections on us.......Terrible company.