Terrible customer service - in fact no customer service at all. They claim to be prioritising imminent holidays. Mine was on 5 April and still not heard from anyone. Just generic emails. I am unable to amend booking online due to technical hitch. Luckily I paid using credit card which comes with insurance so made a claim yesterday to get my money back as Sykes appear to have shutdown given lack of dialogue. Terrible response in comparison to other holiday companies I have been dealing with to re-arrange holidays. This is my first and last booking with Sykes - never again.