Every thing went wrong. booked in February paid by credit card for booking fee £20 and £59 Syke,s Insurance for three generation holiday in Whitsun break. Tried phoning (six calls lasting over one hour and finally disconnected by Syke) sent 4 emails in March all with no replies. One family in lockdown suffering from covid19 and two over 70s in 12 isolation. Therefore unable to take holiday. On 26 March account site I ticked cancel holiday, within 20 minutes money taken on credit card and site taken down. All attempts to contact Sykes without results. Contacted insurance company Towergate Travel was not easy but finally downloaded a claim form and posted 1 April and to date no acknowledgement or reply. I contacted my credit card company one and half hours on phone and finally am making a claim for return of money taken and cancelled old cards so no more payment can be taken by Sykes. Any one dealing with Sykes - beware do not - they are NOT good