Sykes have given us an ultimatum, either cancel your holiday (which you can't go on because of Covid 19) and loose £700, OR change to another date, (which they are doing us a favour changing to later in the year) at no cost to change. Then they take the money from your credit card about 10 weeks early and just sit on this money. When you ask who has the money, Sykes or the Owner they are not obliged to answer. So basically we have paid up front for a holiday in August and someone is sitting pretty on OUR money. THIS IS CORRUPT Customer Service. They do not care about customers only their own pockets. The law applies to other companies but not these apparently, they take your money and just keep it. A load of sharks if you ask me. This company is showing all that is wrong with Customer Service.